National Express Chooses CyberSource’s Fraud Management Solutions
LONDON, UK, READING, UK and MOUNTAIN VIEW, Calif., USA — November 23, 2009 (AllPayNews) - CyberSource Ltd., the UK-based subsidiary of CyberSource Corporation (NASDAQ: CYBS), today announced it has been selected to provide anti-fraud solutions for the call centre operations of National Express Ltd., the UK’s largest intercity coach company. National Express serves over 1,700 destinations in England, Scotland, and Wales and carries more than 18 million passengers per year.
Ian Stevens, Head of Audit at National Express Ltd. said, “As the UK’s largest scheduled coach operator we handle high volumes of transactions every day, and want to provide customers with a quick and secure booking service. CyberSource’s Decision Manager anti-fraud technology allows us to instantly recognise a suspect transaction and stop the booking. We are delighted to work with the experts at CyberSource who can advise us on best practices.”
National Express will be using two key anti-fraud solutions as part of the contract: Decision Manager, as noted above, and Performance Monitoring, expert consulting services delivering custom-designed order screening strategies accompanied by monitoring and system tuning.
National Express’ call centre operators manually input payment details into their system which connects to Decision Manager, CyberSource’s global fraud management service. Decision Manager, employing up to 150 tests and business rules set by National Express, then provides an accept/reject recommendation, allowing the operator to either proceed with transaction or request another method of payment from the customer. The process takes two seconds or less.
With Performance Monitoring, CyberSource fraud experts work closely with National Express to design and configure custom order screening processes. CyberSource fraud analysts then liaise with the organisation to monitor business performance and fine-tune rules and processes for optimum results.
For more information on CyberSource fraud management solutions, see:
Simon Stokes, Managing Director at CyberSource Ltd., said, “Our proven track record in the travel industry has enabled us to work with leading organisations and help reduce the overall cost of fraud within their businesses. By working with us, we believe National Express can adopt a more holistic approach to fraud management.”
CyberSource Ltd. is a wholly-owned subsidiary of CyberSource Corporation (NASDAQ: CYBS). CyberSource solutions enable electronic payment processing for web, call centre, and POS environments. CyberSource also offers industry leading risk management solutions for merchants accepting card-not-present transactions. CyberSource Professional Services designs, integrates, and optimises commerce transaction processing systems. Approximately 284,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. The company is headquartered in Mountain View, California, and has sales and service offices in Japan, the United Kingdom, and other locations in the United States including Bellevue, Washington and American Fork, Utah. For more information on CyberSource Ltd. please visit www.cybersource.co.uk or email email@example.com.
About National Express Ltd.
National Express is Britain’s only nationwide, scheduled coach operator, serving over 1,700 destinations throughout the UK with approximately 18.5 million passenger journeys every year. National Express also operates a high frequency service to all major UK airports.